Thank you for shopping at DISTRIBUIDORA ALVAREZ. This Shipping Policy outlines the terms and conditions related to the shipment of your orders.
1. Shipping Locations
We currently ship to addresses within [List of regions/countries where you ship]. Please ensure that your shipping address is accurate and complete. We are not responsible for delays or non-delivery due to incorrect addresses.
2. Shipping Methods and Costs
We offer several shipping methods to meet your needs. Shipping costs vary depending on the shipping method selected, the weight and dimensions of the items, and the destination address. The available shipping methods and costs will be displayed at checkout.
3. Estimated Delivery Times
Estimated delivery times vary depending on the shipping method and destination. Please note that delivery times are estimates and are not guaranteed. We are not responsible for delays caused by carriers, weather conditions, or other factors beyond our control.
Typical delivery times are:
4. Order Processing Time
Orders are typically processed within 1-2 business days. Processing time may be longer during peak seasons or promotional periods. You will receive a notification once your order has been shipped.
5. Shipping Confirmation and Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use the tracking number to track the status of your shipment on the carrier’s website.
6. Shipping Carriers
We use reputable shipping carriers such as [List of shipping carriers, e.g., FedEx, UPS, DHL] to ensure reliable delivery of your orders.
7. Shipping Restrictions
Some items may be subject to shipping restrictions due to their size, weight, or hazardous nature. These restrictions will be noted on the product page. We are unable to ship certain items to certain locations due to legal or regulatory restrictions.
8. Customs, Duties, and Taxes
For international orders, you are responsible for any customs duties, taxes, or fees imposed by your country. These charges are not included in the item price or shipping cost. Please check with your country’s customs office to determine what these additional costs will be prior to ordering.
9. Lost or Damaged Shipments
If your shipment is lost or damaged in transit, please contact us immediately. We will work with the carrier to investigate the issue and resolve it as quickly as possible. Please retain all packaging materials and damaged items in case an inspection is required.
10. Contact Information
If you have any questions about our Shipping Policy, please contact us through the contact information provided on our website.
