Thank you for shopping at DISTRIBUIDORA ALVAREZ. We strive to ensure your satisfaction with our products. If you are not entirely satisfied with your purchase, we’re here to help.
1. Returns
You have 15 days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. You also need to have the receipt or proof of purchase.
2. Initiating a Return
To initiate a return, please contact us through the contact information provided on our website. You will need to provide the order number, the item(s) you wish to return, and the reason for the return. We will provide you with instructions on how to return the item(s).
3. Return Shipping
You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for items lost or damaged during return shipping.
4. Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us through the contact information provided on our website.
6. Non-Returnable Items
Certain items are non-returnable, including:
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund, depending on the circumstances.
8. Cancellation Policy
You can cancel your order within 24 hours of placing it. If you cancel your order after 24 hours, we may not be able to process the cancellation, as the order may have already been shipped. To cancel your order, please contact us through the contact information provided on our website.
9. Contact Information
If you have any questions about our Refund and Return Policy, please contact us through the contact information provided on our website.
